Privacy Policy

WHO WE ARE

AI X-Ray Lab provides AI retrieval diagnostics for premium wellness brands. We identify and fix data architecture failures that cause AI systems to misclassify or omit businesses from search results.

INFORMATION WE COLLECT

Information You Provide

• Contact Details: Name, email, phone, job title, company name
• Business Information: Brand name, city, services offered, equipment specifications
• Diagnostic Requests: Queries you want us to test, competitor names
• Communications: Emails, messages, call recordings (with consent)

Information We Collect Automatically

• Website Usage: Pages visited, time on site, referring URLs (via Google Analytics)
• Technical Data: IP address, browser type, device information
• Cookies: Session cookies for site functionality (see Cookie Policy)

Information We Generate

• Diagnostic Reports: Screenshots of AI outputs, analysis of retrieval patterns
• Competitive Intelligence: How AI systems treat your brand vs. competitors

HOW WE USE YOUR INFORMATION

Service Delivery

• Generate diagnostic reports and Truth Node installations
• Communicate results and recommendations
• Provide ongoing support and updates

Business Operations

• Improve our methodology and services
• Analyze trends in AI retrieval patterns
• Develop case studies (anonymized unless you consent)

Legal Compliance

• Respond to legal requests or prevent fraud
• Enforce our Terms of Service

CONFIDENTIALITY COMMITMENT

• We do NOT share that we're working with you without permission
• We do NOT disclose your diagnostic results to competitors
• We do NOT use your data to train AI models
• We do NOT sell your information to third parties

Exception: We may disclose anonymized, aggregated data in industry reports (e.g., "70% of HBOT clinics show AI misclassification") without identifying specific businesses.

DATA PROTECTION

Security Measures

• SSL/TLS encryption for data transmission
• Secure cloud storage with encryption at rest
• Access controls (only authorized personnel)
• Regular security audits

Data Retention

• Active Clients: We retain your data while providing services
• Former Clients: We retain diagnostic reports for 2 years (for reference/warranty)
• Marketing Contacts: We retain until you unsubscribe

Data Deletion

You can request deletion of your data at any time by contacting legal@aixraylab.com. We will delete within 30 days unless required by law to retain.

THIRD-PARTY SERVICES

We use the following services that may access your data:

• Google Analytics: Website usage tracking (anonymized)
• Email Service: For communications (encrypted)
• Cloud Storage: For report hosting (encrypted)

These providers are bound by their own privacy policies and our data processing agreements.

YOUR RIGHTS

You have the right to:

• Access: Request a copy of your data
• Correction: Request corrections to inaccurate data
• Deletion: Request deletion of your data
• Opt-Out: Unsubscribe from marketing communications
• Portability: Request data in machine-readable format
• Objection: Object to certain processing activities

To exercise these rights: legal@aixraylab.com

COOKIES

We use minimal cookies:

• Essential: Session management (required)
• Analytics: Google Analytics (optional, can opt-out)

Manage cookies via your browser settings.

INTERNATIONAL DATA

If you're outside the United States, your data may be transferred to US servers. We ensure adequate protections through contractual safeguards.

CHILDREN'S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

CHANGES TO POLICY

We may update this policy. Material changes will be posted on our website with a new "Last Updated" date. Continued use after changes constitutes acceptance.

CONTACT

Privacy Questions: legal@aixraylab.com

Mailing Address:
AI X-Ray Lab
[Your Address]
[City, State, ZIP]